Trent Dozier
Cybersecurity, Information Technology, Malware Prevention Specialist
Winston-Salem, NC
About
With over 15 years of experience in the tech industry, I am passionate about providing excellent customer service, solving complex technical problems, and enhancing cybersecurity. I am a Field Service Technician at HelloTech, a leading provider of on-demand and in-home tech support. I have a Google Cybersecurity Specialization Certificate and a Pyrotechnic Explosives Permit issued by ATF.
At HelloTech, I diagnose, repair, install, and educate clients on various tech-related issues, ranging from home automation, alarm systems, network protocols, phishing, and intrusion detection. I also conduct malware prevention and removal, using my skills and knowledge acquired from my previous roles as a Remote Technical Support Engineer at SupportSpace and an Advanced Malware Removal Engineer at Webroot. I enjoy learning new technologies and staying updated on the latest trends and threats in the cybersecurity field.
Experience
Field Service Technician HelloTech Inc. (Contract) Feb 2015 - Present
· Diagnosed, repaired, installed, and educated clients on various tech-related issues
· Conducted malware prevention and removal
· Proficient in Home Automation, Alarm Systems, and other related technologies
Remote Technical Support Engineer SupportSpace, Ltd. Aug 2009 - Oct 2015 (6 yrs 3 mos)
· Diagnosed and troubleshooted technical problems remotely
· Guided users through solutions with superior customer service
· Enhanced customer satisfaction and loyalty through technical expertise
Advanced Malware Removal Engineer Webroot (Full-time) Aug 2006 - May 2013 (6 yrs 10 mos)
· Researched and engineered removal of zero-day exploits
· Identified and eradicated malware threats, ensuring high cybersecurity
· Utilized logs to research zero-day malware and update threat prevention software
Enterprise Technical Support Arial Software (Full-time) Apr 2004 - Jul 2007 (3 yrs 4 mos)
· Supported enterprise-level email campaign software
· Resolved technical issues and provided expert guidance
· Collaborated with cross-functional teams to optimize software performance
Education
American InterContinental University Bachelor of Science - BS, Business Administration and Management, General 2003 - 2006
· Dean’s List
· 3.4 GPA
Licenses & Certifications
Google Cybersecurity Specialization
o Issued Apr 2024
o Credential ID: 2G8MNVFQCH5A
o Skills: NIST, Splunk, Linux, SQL, Security Information and Event Management (SIEM), Network Security
Volunteering
Professional Fireworks Display Technician Cody Skylighters Jul 2008 - Jul 2011 (3 yrs 1 mo)
o Proficient in setup and execution of professional fireworks displays
o Ensured compliance with safety regulations and delivered captivating spectacles for diverse events
Ski Instructor National Sports Center for the Disabled (NSCD) Oct 2020 - Apr 2021 (7 mos)
o Provided tailored instruction and support for individuals with disabilities
o Utilized adaptive teaching techniques to accommodate various disabilities
Skills
Intrusion Detection, Network Protocols, Phishing, Vulnerability Assessment, Linux, CLI, Network Traffic Analysis, Threat Analysis, DNS, Cybersecurity Response, Python (some), Threat and Vulnerability Management, Network Traffic Analyzers, SIEM, Logs, TCP/IP Model, NIST, Splunk, SQL, Virtualization, Troubleshooting,
Recommendations
Emily Yu Senior Director, Product Counsel at Roblox "Trent is an excellent technician with advanced knowledge of Microsoft operating systems. Ideally suited for technical training and management roles."
Hugo Azevedo Sr. Solutions Engineer | Board of Directors at Stealth Startup "Trent is a fast learner and very savvy individual who was always ahead of new malware, collaborating directly with the research team."